10.1. Should you want to contact the Estate Manager to request certain permissions for access or to discuss urgent matters, such communication will only be received and responded to during the week, during office hours, being Monday to Thursday between 07:30 and 16:30 Friday between 07:30 and 15:00.
10.2. Should an emergency arise out of office hours or should a Member have a request outside of office hours, such an emergency or request must be reported to the security guards on duty, who will contact the Estate Manager should they not be able to resolve the matter.